1. Check goods on delivery
Please count and inspect goods when they arrive, and note any visible damage on the delivery note before signing.
Report shortages, damage or wrong items in writing to info@inspireworldgarments.com or on WhatsApp +971 58 825 5339 within 3 working days of delivery, with photos and the delivery note or invoice number.
2. What we accept back
- goods that are defective or damaged on arrival;
- goods that differ from the proforma invoice (wrong item, design, size or quantity).
For these, we will, at our choice, replace the goods, supply the missing quantity, or issue a credit note or refund for the affected items.
3. What we cannot accept back
- goods reported after the claim period above;
- goods that have been used, altered, printed on or removed from their original packing;
- made-to-order, custom-printed or specially sourced goods, unless defective;
- returns for change of mind or unsold stock, unless agreed in writing beforehand.
4. How to return goods
Please do not send goods back until we have approved the return in writing. We will arrange collection or tell you where to deliver them. We cover the cost of returning goods that were defective or wrongly supplied.
5. Refunds
Approved refunds are paid within 14 working days of our receiving and checking the returned goods.
Refunds are made only by bank transfer to the same business account the payment came from. We do not refund in cash or to a different account.
Where VAT was charged, we issue a tax credit note.
6. Cancelling an order
- Before you accept the proforma invoice: cancel at no charge.
- After acceptance, before dispatch: we refund the amount paid, less any costs we have already incurred for the order (such as sourcing, printing or transport), which we will show you.
- Made-to-order or custom-printed goods cannot be cancelled once production has started.